"Getting IT right"

Charles S Feld, Donna B. Stoddard, HBR February 2004, pp. 72-79, R0402E



Interlocking three gears:



- Gear 1: A Long-term IT Plan (Strategy, Processes)



- Gear 2: A unifying Platform (Technology)



- Gear 3: A high-performance IT culture (Organization, Individuals)